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My iPhone 4 has got a little sluggish and it’s 32GB (well, available 29.something GB) is usually full. I’m sure an early upgrade is available soon, but that costs money right?

I log onto O2, go to the ‘upgrade’ panel where they’ve so far turned me away as often as a drunken adolescent in trainers at a nightclub door (I was an 80′s adolescent, casual footwear was a no-no).

It seems I’m due an upgrade, still early though, I think my actual date is August  2012, there maybe an iPhone 5 by then.  Well, as I’m there I’ll do the costing exercise. It whiles away the time normally spent thinking about how I’d spend a lottery win, if I ever bought a  lottery ticket.

I hop across to Mazuma to get a selling price for the old phone. Hmm, that’s ok.

Back to O2 online, where now Lucy the online advisor is wanting to help me.  I enquire, she takes me through security and ‘goes’ to check if I qualify….

…

While I’m waiting I look at the upgrade/tariffs on the website. In theory it seems I can get the iPhone 4s, 64Gb, same text/mins and 2GB Data (now 1GB) for £11 a month less!

Here’s the real sweetener, the cash outlay for the upgrade is £65 less than what Mazuma would give me for old phone…

…

Hang on, Lucy the O2 advisor is back, bugger, I’m not entitled until March 2013.  Not August or May 2012. She doesn’t ask “is there anything else I can help you with today”, I sullenly type “thank you, bye” and click the ‘end chat’ with the full force of my mouse button. That showed Lucy the O2 online chat advisor.

As I was still logged onto O2, I pinched my self and re-read the techno-bling about the 4s. Then, with the flash of a light bulb moment, proceeded to checkout. It went through!

So, O2 are paying me to swap to the tune of £65 (Mazuma) and I’m £11 a month better off? No actually, O2 have offered me £75 via their recycling system.

Maybe I’m tied in for another 18 months (in theory) and maybe the tariff is pricey but from where I’m sat, this is a good upgrade.

Lucy, if you process the sale, I hope you still get some commission, it clearly is not your fault that O2 has senior moments…